There for you, When You Can’t Be
The next level in Property Management and Maintenance in Bansko
With Property Management, in Bulgaria/Bansko generally still in its infancy. A small number of well meaning family run business have been servicing an ad hock requirement for property PM. Now with Bansko maturing as a resort, Crown believes a new level of Service and Management is needed / demanded. To this end and off the back of the MD Warren Mace significant experience in the UK FM market which includes looking after such properties as the Guinness Park Royal complex London, Crown FM have been set up with the aim to provide a Western European level of management and service, giving you the peace of mind that you deserves and the attention your investment demands at a level no less than you would expect in your home country.
Definition of Facility Management: Facility Management is a profession that encompasses multiple disciplines to ensure functionality of the built environment by integrating people, places, processes and technology.
It is the role of the Facility Management company to coordinate and oversee the safe, secure, and environmentally sound operations and maintenance of any defined asset in a cost effective manner aimed at long-term preservation of the defined assets value.
Our Process: Be it an individual property or a whole complex Crown FM employ defined PPM (Planned Preventive Maintenance) rules and processes structured to minimize the need for any RM (Reactive Maintenance) procedures and thus reduce potential for any undue wear and tear and damage to your asset which intern restricts potential for any
Non-Active apartment / Villa, Key holding service, the basic service: Keys are held to provide any necessary services required to keep your apartment legal such as bill payments etc.
Responses to emergency call outs, meter-reading requirements etc are charged separately as are any other services you may request please see details below: 120 Euro per annum
Key holding and periodic inspection: Once in every 10 calendar days we will visit your property, check that all is secure and that all is well with your apartment/villa visually checking for leaks or other maintenance problems, the heating or cooling if you have it will also be set to off any negative affects any adverse weather conditions might impose on your property, any light bulbs that need changing will be (separately costed and charged).
During our visit we will also make a cursory inspection of the resort / complex your property is housed in.
An emergencies call out and access services is also afforded you, and a detailed / concise reports are sent after every inspection: 250 Euro per annum
Meet Greet & farewell - and emergency call outs: Make ready your apartment, putting on the electricity, heating, water, fridge and all essential appliances etc. and then decommissioning to a set back mode after your guests have left.
Meeting and being available, for yourself and or your guests on arrival in Bansko. Handing over the keys to your apartment and assisting with any queries or vocational request on Bansko or the region. Upon departure collect the keys in a fashion convenient to your guest. Include is a post visit inspection of the apartment to ensure no visible damage or theft has taken place. Emergency and assist callouts –
12 Euro - 8am to 7pm. 17 Euro - 7pm to 12 midnight. 30 Euro - 12 midnight to 8am.
Opening & closing of apartments: In the situation when a Meet & Greet is not required we will visit the apartment to switch on the electricity, heating, water, fridge and any other essential items. On departure we will decommission and put the apartment in to set back mode ready for the next visitors.
12 Euro if this is done between the hours of 8am to 7pm out of these hours the charge will be 30 Euro
Bill Payment: As with every property anywhere bills need to be paid monthly to avoid any disconnections and any associated reconnection charges. Your Electricity bill is every 3 months, Water twice a year and the Local community taxes annually each calendar April.
We are happy to pay any bills on your behalf. We will need your permission via a POE (power of attorney) and the appropriate account number details.
6 Euro per utility bill and 9 Euro for payment of the community tax
Meter readings: During the year it will be necessary to confirm your meter readings for the utility companies: 6 Euro per utility meter
Cleaning & Laundry: Good house keeping is the key to a clients enjoyment of your apartment / villa, We all ways recommend a thoroughly clean your apartment to assure that it is up to a minimum of a 5 star hotels standard and ready for your next guests. Collect your laundry, all of which will be returned the next time our cleaning team visit your apartment to prepare for the next guest.
If additional laundry duties appear then small excess charge will be added to your account to cover this cost.
25 Euro - Studio & 1 bed apt. 32 Euro - 2 bed apt. 36 Euro - 3 bed apt. 42 Euro - 4 bed apt or villa.
Intermediary Pre-Visit clean down: Often if an apartment has been left idle for a couple of week’s dust and dirt tends to build up particularly on the balconies. If we feel its at a level that is detrimental to your next guests visit, we will advise you and if you agree then we will send the team in to get the apartment back up to the appropriate condition.
12 Euro - Studio & 1 bed apt. 15 Euro - 2 bed apt. 16 Euro - 3 bed apt. 21 Euro - 4 bed apt or villa.
Cleaning only service: If a good and though clean down is all that is required then the costs are as follows:
20 Euro - Studio & 1 bed apt. 25 Euro - 2 bed apt. 30 Euro - 3 bed apt. 35 Euro - 4 bed apt or villa.
Laundry only service: If a Laundry only service is all that is required. We will happily take away all dirty linen etc and return to the apartment when done. Beds will be remade, towels set and any spare line stored, ready for your next visitors.
19 Euro - Studio & 1 bed apt. 25 Euro - 2 bed apt. 30 Euro - 3 bed apt. 35 Euro - 4 bed apt or villa.
Deep clean: Particularly at the start of any season summer or winter we recommend a deep clean for your apartment. We will effect and detailed and though clean which will take the cleaning team many hours to complete and will include all windows and fireplaces.
70 Euro - Studio & 1 bed apt. 97 Euro - 2 bed apt. 108 Euro - 3 bed apt. 115 Euro - 4 bed apt or Villa.
Inventory Checking: At the end of each seasonal period you may want us to confirm your general and linen inventory.
22 Euro - Studio & 1 bed apt. 28 Euro - 2 bed apt. £34 Euro - 3 bed apt. 48 Euro - 4 bed apt or villa.
Window cleaning: Given that there is still a significant amount of construction still being facilitated in Bansko, our window clean services are available, in Bulgaria this is charged by the square meter and the rate assumes reasonable access is available. On request we will survey your apartment and issue a quotation: 3 Euro per square meter.
Fireplace cleaning: In those apartments that benefit from a wood burning fire place and we are happy to clean these out from time to time on request or if we see that a remedial clean is necessary in order the fire is set for incoming guest we will request an instruction for your self: 8 Euro.
Facilities / Building and Complex Management and Maintenance
Crown FM provides property asset management and services delivery solutions to all our customers. Our up to the moment property information systems bring added value to a wide range of publicly owned and corporate estates.
Crown FM is focused on providing customers with the best solution to solve their property requirements through tailor made packages specifically designed for residential property developers or building owners.
What’s generally covered:
- Security
- Maintenance of all communal areas including;
- Maintenance and upkeep of gardens
- Swimming Pools
- Spa areas
- Jacuzzi
- Sauna
- Lifts
- Communal Cleaning
- External Window Cleaning
- External cladding cleaning and maintenance
Apartment blocks and complexes of holiday apartments require serious maintenance of their communal areas, so that the buildings and surrounding areas are kept clean and in good order as required by the law. The quality and standard of communal areas are of crucial importance especially for the complexes of holiday apartments, which are rented to tourists on short-term basis.
Crown FM and our highly qualified local teams of cleaners, technicians and gardeners will provide all necessary services required for the good upkeep of the common parts of your building. The annual charge is calculated according to the total size (actual area plus common parts) of your apartment and depends on the character of your communal areas and is due to be paid in advance. For example if the building/complex has a swimming pool the annual charge will be higher due to the higher maintenance costs of a swimming pool.
The annual charge will be calculated and set to also cover the bills for lighting, electricity and cleaning of your communal areas, maintenance of your elevator, maintenance and watering of communal garden, organization of repairs (if needed), etc.
Please note that for additional fee and provided that there is a suitable reception/room, we can also provide a live security guard on full time job to protect your building.
IMPORTANT: The quoted annual charge will not cover unexpected repairs or fixing of problems due to bad construction works or any latent defects. We can deal with such problems, but only after the necessary costs are covered by all neighbors/owners.
Crown FM can take over the maintenance of communal areas of your building only if the required majority of your neighbors/owners are willing to use our services also.
We can make a quotation for maintenance of communal areas only after a representative of ours has visited the block/complex and performed a complete LCR (location condition report).
Disclaimer:
Crown FM and or any of the designated representatives of Crown FM will not be held responsible for any damaged to property coursed by any guests during their stay, however this may have been effected/coursed.
Crown FM and or any of the designated representatives of Crown FM will not take responsibility for any damage to your apartment caused in any way be it forces of nature, persons or building latent defects including flooding and fire.
Please always ensure that you have adequate Insurance cover in place for your property and your guests an all risks policy is recommended. Crown FM are happy to facilitate appropriate insurance cover on request.
Please note that we only act under your specific and recorded instructions and are more than happy to provide any of the services detailed above or any client specific requests (upon agreed scope and costs) when requested to do so.
For more information and detail on the full range of services provided by Crown FM please down load and review the PDF file from this link: Crown Facilities Management in PDF
